Okta Generates an "Office 365 Unsupported Action" Error
Last Updated:
Single Sign-On
All Engines
Okta Classic Engine
Okta Identity Engine
Overview
Okta generates an unsupported action error when a user attempts to access Office 365 without completing the Okta account setup. The user must sign in to Okta and enroll in the required multifactor authentication (MFA) factors to resolve this issue. Okta displays the following error message when the browser encounters too many redirects:
Office 365 Unsupported Action
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Office 365 (O365)
- Multi-Factor Authentication (MFA)
Cause
The user triggers this error by attempting to access O365 before completing the Okta account setup and enrolling in the required MFA factors.
Solution
How is the Office 365 unsupported action error resolved?
Have the user sign in to the Okta dashboard to complete the MFA enrollment process.
- Sign in to Okta.
- Follow the prompts to enroll in the necessary MFA factors.
