Workday Real-Time Sync Removes Manager Field in Okta with Contact Changed Trigger
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Overview
Okta removes the manager field during a Workday Real-Time Sync (RTS) when the contact changed trigger is enabled because RTS cannot update the manager field. Resolve this issue by removing the contact changed trigger from the RTS configuration in Workday and performing an incremental import. An administrator observes this issue when an incremental import populates the manager field, but a subsequent RTS event in the System Log shows an attribute update that removes the manager field.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Workday
- Real-Time Sync (RTS)
Cause
Workday uses the contact changed event as a trigger for RTS. Per the Workday Real-Time documentation, RTS cannot populate certain worker attributes, such as the manager username, in Okta. Consequently, Okta removes the manager from the user profile during the sync.
Solution
How is the Workday manager field removal issue resolved?
Remove the contact changed trigger from the Real-Time Sync configuration in Workday and perform an incremental import in Okta to resolve the issue.
- Deactivate Real-Time Sync (RTS) in Workday.
- Remove the contact changed event as a trigger for RTS.
- Re-enable RTS in Workday.
- Perform an incremental import in Okta.
How are worker attributes populated during a Real-Time Sync?
Add the attribute to the Workday field overrides or to the Custom Report configuration to populate worker attributes during a Real-Time Sync.
- Add the attribute to the Workday field overrides OR to the Custom Report (deprecated) configuration.
