Dropbox Business Provisioning "Error while creating user <username>: user_on_another_team" in Okta
Last Updated:
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
The Dropbox Business provisioning flow fails when the user has another Dropbox account registered with the same email address. Resolve this issue by contacting Dropbox support to address the duplicate account and retrying the provisioning task in the Okta Admin Console. The following error appears in the Okta dashboard:
Automatic provisioning of user <username> to app Dropbox Business failed: Error while creating user <username>: user_on_another_team
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Dropbox Business
- Provisioning
Cause
This error occurs if the user has another Dropbox account registered with the email address used to create the account.
Solution
How is the user on another team error resolved?
Contact Dropbox support to resolve the duplicate account issue and retry the failed provisioning task in the Okta Admin Console.
- Open a support case with Dropbox support to check if the affected user has another Dropbox account registered with the email address.
- Attempt the user provisioning again after Dropbox resolves the issue.
- In the Okta Admin Console, navigate to Dashboard, and then select Tasks.
- Locate the failed assignment for the user.
- Click Retry Selected.
