An Intercom provisioning flow fails with an error because the Intercom application does not return any results for the user. Resolve this issue by unassigning and reassigning the user to the Intercom application in Okta. The Okta dashboard displays the following error:

Automatic profile push of user <username> to app Intercom failed: Error while trying to push profile update for <username>: No user returned for user <externalID>

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Okta Integration Network (OIN)
• Intercom
• Provisioning

The Intercom System for Cross-domain Identity Management (SCIM) server returns an error to Okta because the Intercom application does not return any results for the user during a profile push. The user associated with the external ID does not exist in Intercom.

How is the Intercom missing user error resolved?

Resolve the missing user error by converting group assignments to individual assignments, reassigning the user to the Intercom application, and validating the external ID.

1. Verify the application assignment type for the user.
2. If the user has an individual application assignment, unassign and reassign the user to the Intercom application.
3. If the user has a group application assignment, convert the assignment to an individual assignment by selecting the administrator override option within the user assignment and clicking Save.
4. Unassign and reassign the user to the Intercom application.
5. Convert the user assignment back to a group assignment.
6. Confirm the successful assignment.
7. If the issue persists, navigate to the Assignments tab, search for the user, and click the pencil icon to validate whether the external ID changed.
8. Contact Intercom Support for further assistance if the error continues.

Related References

• How to Convert an Existing User's App Assignment from Group-Owned to Individually-Owned Type without Removing User's Group Membership
• Convert app integrations from individually owned to group-managed