Okta Generates a Generic Failure Error When Setting Up SCIM With Qualtrics XM
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Okta generates an authentication error when setting up System for Cross-domain Identity Management (SCIM) provisioning with Qualtrics XM if the base URL includes the protocol. Remove the protocol from the base URL to resolve the authentication failure. Okta generates the following error when attempting to authenticate the integration:
Error authenticating: Action error: GENERIC_FAILURE: client error (Connect)
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Qualtrics XM
Cause
The administrator enters the Qualtrics XM Base URL, including the protocol.
Example: https://example.com.
Solution
How is the Qualtrics XM authentication error resolved?
Update the Qualtrics XM integration configuration to use only the domain name for the base URL.
- Navigate to the Qualtrics XM integration configuration.
- Locate the Base URL field.
- Enter the domain name without the protocol (for example,
<example.com>). - Save the configuration and reattempt the authentication.
