Knowledge Base Articles on the GovCloud Okta Support Center
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Overview
Beginning on February 27, 2025, support knowledge base articles are now available for customers on the GovCloud Okta Support Center (formerly GovCloud Okta Help Center).
This article outlines the new functionality with knowledge on the GovCloud Okta Support Center.
Applies To
- GovCloud Okta Support Center
- Working with Knowledge
Solution
Accessing the Okta GovCloud Okta Support Center
Authentication is required to access the GovCloud Okta Support Center. By default, Super Admins with Okta service in the appropriate cells and Admins with the Case Admin permission are provisioned with access to the GovCloud Okta Support Center.
To access the Support Center, it is recommended to log in to your Okta Admin Console, click the ? icon, then click Support Center.
Using Knowledge Base Articles
Knowledge Base Articles can be accessed in multiple ways on the GovCloud Okta Support Center.
After signing into the GovCloud Okta Support Center, enter a search phrase in the Search box to display articles related to your search terms.
Selecting the Knowledge base tab takes you to a list of available Knowledge Base Articles. These articles can be filtered by Auth Engine and Product and sorted based on Most Popular, Recently Updated, Recently Created, and Most Attached to Case.
When opening a new Support Case on the GovCloud Okta Support Center, related knowledge base articles will now display on the right side of the form. These articles are automatically filtered and displayed based on the information provided in the Case Summary and Description. Select the knowledge base article title to review the detailed article. Review related articles that are available to help solve your issue.
Accessing Resources on the Okta Support Center
To access resources on the commercial Okta Support Center and take advantage of Okta’s digital resources including the Okta Community (including Okta Ideas), Learning Portal, and similar online resources requiring a login, please self-register for a free Okta Digital Experience Account. Federal customers are indeed Okta customers, but they will need to follow the steps outlined in the Create an Okta Support Center Account article and select the "Not yet an Okta customer" option to create their free digital experience account.
