
MoussaT.71766 (Customer)
Hello, I am encountering an issue. I paid $75 for the "Okta Professional Premier Practice Exam," but after only one attempt via ProctorU, I was informed that I had exhausted my allowed number of attempts—even though the Okta website states that I am entitled to 7 attempts. Could you please assist me? I sent an email to the Okta certification team three days ago, but I have yet to receive a response.

Hello @MoussaT.71766 (Customer) - sorry to hear that you have encountered an issue with your premier practice exam. Your inquiry to certification@okta.com was received Friday afternoon and a member of the Okta Certification team will respond as soon as possible. Please note that the certification@okta.com inbox is monitored Monday through Friday during US Eastern working hours. We appreciate your patience.